Gaming is entertainment — not a solution to life's problems. Jetween believes every member should be able to play safely and mindfully. On this page, we cover all aspects of responsible gaming in detail.
Responsible Gaming means enjoying gaming while always staying in control. At Jetween, we believe gaming is only truly enjoyable when it doesn't harm your life, your family, or your finances.
Thousands of people across Bangladesh enjoy online gaming every day, and for most it is a healthy form of entertainment. For a small number, however, it can become a problem — especially when gaming is used as an escape from emotional or financial stress.
Responsible gaming at Jetween means:
The wellbeing and safety of every Jetween member is our highest priority. We never support profiting from players who are experiencing gambling-related harm.
Sometimes we don't realize gaming has become a problem until it's already affecting our lives. If you notice any of the signs below in yourself or someone close to you, it's time to pay attention.
Placing larger bets in an attempt to recover lost money; spending on gaming instead of paying bills or debts.
You've lost track of how long you've been playing; you want to stop but can't; you're staying up through the night to play.
Hiding your gaming from family or friends; frequent arguments at home over gaming.
Extreme anger or depression after a loss; feeling restless or low when not gaming.
Gaming is causing you to lose focus at work or in your studies, and you're avoiding your responsibilities.
Chasing losses by continuing to play in hopes of winning back what you lost — this is the most dangerous warning sign.
If you identify with two or more of the signs above, please contact our support team right away or refer to the help section below.
Jetween offers a range of powerful tools to help you manage your own gaming habits. You can use them anytime — completely free of charge.
Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; raising it requires a 24-hour waiting period.
Decide in advance how long you want to play. When the time is up, Jetween will automatically alert you and end the session.
Play will automatically stop once you reach a set loss amount. This is the most effective way to keep financial losses in check.
Temporarily suspend your account for 24 hours, 72 hours, or 7 days. You will not be able to log in during this period.
Activate a permanent self-exclusion lasting from 3 months up to 5 years. Your account cannot be reopened during this time.
You will receive pop-up notifications at set intervals showing how long you have been playing and how much you have spent.
To activate these tools, go to the Settings section of your Jetween account or get in touch with our support team.
Setting the right limits is the foundation of responsible gaming. Below is a general guideline on recommended limits for Jetween members:
| Limit Type | Suggested Limit | Takes effect | Status |
|---|---|---|---|
| Daily deposit | 2–5% of monthly income | Immediately | Recommended |
| Weekly Deposit | 10% of monthly income | Immediately | Recommended |
| Daily session time | 1–2 hours maximum | Immediately | Optional |
| Daily loss limit | 50% of deposit | Immediately | Recommended |
| Cooldown break | 1 day per week | Immediately | Recommended |
| Self-Exclusion | As Needed | Within 24 Hours | In case of emergency |
* Requests to increase limits will take effect after a 24-hour cooling-off period, to prevent impulsive decisions.
Ask yourself the questions below. Answer them honestly — this is just for you.
I set a fixed budget before I start playing and never exceed it.
I treat money lost gaming as the cost of entertainment and don't try to win it back.
I never game at the expense of time meant for family, work, or studies.
I never play with borrowed or loaned money.
Gaming is entertainment for me — not a source of income or a way to solve problems.
I don't hide my gaming from family or friends.
When I want to stop, I can easily step away from gaming — without feeling restless or uncomfortable.
I do not use gaming as a way to escape stress, loneliness, or feelings of depression.
If you disagree with most of the statements above, that is an important signal. Reach out to the Jetween support team — we are here to help, without judgment.
Build the following habits to maintain responsible gaming over the long term. Small steps can make a big difference.
Before each session, decide — either mentally or by writing it down — the maximum amount in BDT you are willing to spend today. Once you hit that limit, stop immediately, whether you are winning or losing.
Set a timer on your phone. Take a break after 30–60 minutes — get up, walk around, drink some water. Long sessions reduce focus and lead to poor decisions.
Never game when you are angry, frustrated, under the influence of alcohol, or highly agitated. Impaired judgment significantly increases the risk of making serious mistakes.
In online gaming, the house always has an edge over the long run. Winning is exciting, but losses are a natural part of the game. Avoid the trap of chasing losses — trying to win back what you've lost often leads to losing even more.
Spend time with friends, be with family, get outside. There is plenty of joy in life beyond gaming — make the most of it.
Check in once a month to see your total gaming spend. It gives you a clear picture of reality and helps you reset your limits if needed.
Asking for help is not a sign of weakness — it takes courage. Jetween is always here for you. Here are the ways you can get support:
Available 24/7. Speak with our Responsible Gaming specialist in Bangla. Fully confidential.
[email protected] — Your privacy is fully protected. We'll respond within 24 hours.
Family members are also welcome to contact us. We'll guide you on how to help your loved one.
Contact the support team to activate self-exclusion. We will handle it quickly and without judgment.
Jetween's responsible gaming team operates with complete impartiality and confidentiality. Your information is never shared with any other department.
Why Jetween Is Trustworthy
Jetween is more than just a gaming platform — it's a safe environment where fun and responsibility go hand in hand.
Strict age verification is carried out during registration and throughout the KYC process. Access by minors is strictly prohibited.
Set limits on deposits, losses, and session time. Reducing a limit takes effect immediately; increasing one requires a cooling-off period to prevent impulsive decisions.
Our Bengali-speaking support team, trained in responsible gaming, is available every day of the week, 24 hours a day.
Pop-up notifications will remind you at regular intervals how long you have been playing and how much you have spent. Stay aware.
Self-exclusion available from 3 months to 5 years. All marketing communications are also paused during this period — a complete break, guaranteed.
Jetween's responsible gaming policy is fully transparent. No hidden terms — what we say is what we do.
Jetween is where fun meets safety. Join today, set your limits, and start gaming responsibly.