Jetween Privacy Policy

1. Introduction

Jetween (jetween.onl) is a trusted online gaming platform built for users in Bangladesh. We place the highest importance on our members' privacy and are fully committed to keeping your personal information secure.

This Privacy Policy describes what types of data Jetween collects, why it is collected, how it is used, and the measures taken to keep your data safe. By using Jetween's services, you are considered to have accepted the terms of this policy.

Our Privacy Policy is built in accordance with international data protection standards, particularly the guidelines of GDPR. Your data will never be sold or transferred to third parties without your consent.

2. Information We Collect

Various types of information are collected when you register and use Jetween's services. This data is necessary to provide you with the best experience and to keep the platform secure.

Information collected directly from you:

• Full name, date of birth, and gender
• Mobile number and email address
• Current and permanent address
• National ID (NID), passport, or driving license number (for KYC verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account
• Login password (stored in encrypted form)

Information collected automatically:

• IP address and device type
• Browser and operating system information
• Platform activity logs (login times, game history)
• Location data (general, city-level)
• Cookies & Session Data

3. How Your Information Is Used

Jetween uses the data it collects solely for specific, legitimate purposes. Every reason your data is used is clearly outlined below:

• Account Management: To verify registration, login, and account authentication.
• Service Delivery: To process gaming activity, deposits, and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Bonuses & Promotions: To send you relevant offers based on your preferences.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet regulatory compliance requirements.
• Product Development: To analyze and improve the overall platform experience.

4. Data Sharing & Third Parties

Jetween never sells your personal data to third parties. However, limited information may be shared in specific circumstances:

• Payment Processors: bKash, Nagad, Rocket, and approved banking partners — only the minimum information required to process transactions.
• KYC Verification Partners: Authorized institutions involved in the identity verification process.
• Legal Authorities: Upon a valid court order or request from a government regulatory authority.
• Security Partners: Specialized cybersecurity firms focused on fraud prevention.
• Business Continuity: In the event of a business merger or acquisition involving Jetween.

All third-party partners are contractually bound to uphold Jetween's privacy standards and may not use your data for their own purposes.

5. Cookies & Tracking Technologies

Jetween's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can disable cookies in your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

6. Data Security Practices

Jetween uses industry-leading technology and practices to protect your data. Our security infrastructure is regularly updated and reviewed.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): OTP verification for added account security.
• Firewall & DDoS Protection: Advanced security systems at the server level.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Restricted access: Only authorized personnel may access data on a need-to-know basis.

7. How Long We Retain Your Data

Jetween retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active and 5 years after closure.
• Financial Transaction Records: Minimum 7 years as required by law.
• Game History: 3 years after account closure.
• KYC Documents: 5 years after verification, or as required by law.
• Support conversations: 2 years after resolution.
• Marketing Information: Deleted immediately after opting out.

Once the retention period expires, data is securely deleted or anonymized.

8. Your Rights

As a Jetween member, you have the following rights over your own data. Contact our support team to exercise any of these rights.

9. Protection of Minors

Jetween strictly prohibits registration and participation by anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Accounts are immediately suspended if a user is suspected to be a minor.
• Any data collected from a minor inadvertently will be deleted immediately.

10. Policy Changes & Updates

Jetween reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:

• A notification will be sent on the platform.
• Notifications will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the policy will be revised accordingly.

Continued use of Jetween after any changes means you accept the updated policy. We recommend visiting this page regularly.